14
from the discovery pipeline2,114
from the discovery pipeline112
from the discovery pipeline457
from the discovery pipelineAll 14 processes, same axes
Sorted by the selected metric. Bars share one scale so the cards are comparable. All case bars share a 0–312 scale.invoice_no 96.1% coverage Cases312 Activities16 Variants47 Happy path28.2% Most common variant V-01 · 28.2% Median throughput 3.2 h · p95 19.8 h CRM post-call update Live Sales · opportunity_id 97.4% coverage Cases188 Activities12 Variants33 Happy path34.6% Most common variant V-01 · 34.6% Median throughput 78m 24s · p95 6.3 h Email → tracker copy Building Operations · thread_id 91.8% coverage Cases146 Activities11 Variants29 Happy path31.5% Most common variant V-01 · 31.5% Median throughput 75m 24s · p95 6.8 h Report export & wait Opportunity Operations · report_ref 88.4% coverage Cases121 Activities10 Variants26 Happy path24.8% Most common variant V-01 · 24.8% Median throughput 7.2 h · p95 2.3 d Multi-window reconciliation Opportunity Finance · statement_ref 86.2% coverage Cases88 Activities18 Variants36 Happy path20.5% Most common variant V-01 · 20.5% Median throughput 1.7 h · p95 7.6 h Ticket triage & canned replies Live Customer Support · ticket_id 95.3% coverage Cases214 Activities14 Variants41 Happy path26.6% Most common variant V-01 · 26.6% Median throughput 80m 40s · p95 10.9 h New-hire data entry Building People & HR · employee_ref 92.7% coverage Cases132 Activities21 Variants44 Happy path22% Most common variant V-01 · 22% Median throughput 2.1 d · p95 11.7 d Bank statement auto-match Live Finance · statement_ref 93.5% coverage Cases96 Activities14 Variants32 Happy path29.2% Most common variant V-01 · 29.2% Median throughput 2 h · p95 10.3 h LinkedIn → CRM enrichment sync Live Sales · lead_id 96.8% coverage Cases176 Activities13 Variants38 Happy path32.4% Most common variant V-01 · 32.4% Median throughput 1.8 h · p95 7.7 h Scheduled report delivery Live Operations · report_ref 98.2% coverage Cases121 Activities7 Variants23 Happy path39.7% Most common variant V-01 · 39.7% Median throughput 28m 21s · p95 1.8 h New-hire welcome sequence Live People & HR · employee_ref 97.1% coverage Cases84 Activities8 Variants21 Happy path35.7% Most common variant V-01 · 35.7% Median throughput 6.3 h · p95 29.1 h SLA breach alerts Live Customer Support · ticket_id 98.6% coverage Cases240 Activities9 Variants34 Happy path37.5% Most common variant V-01 · 37.5% Median throughput 11m 43s · p95 79m 40s PO ↔ invoice 3-way match Live Finance · po_number 94.2% coverage Cases132 Activities15 Variants31 Happy path27.3% Most common variant V-01 · 27.3% Median throughput 3.2 h · p95 18.9 h Pipeline forecast roll-up Live Sales · forecast_ref 89.7% coverage Cases64 Activities12 Variants22 Happy path25% Most common variant V-01 · 25% Median throughput 6.4 h · p95 31.4 hProcess catalogue
Every column is sortable. Fitness and precision are reported separately because they trade off.No processes match
Every process is filtered out. Clear a filter to see the catalogue again.
Invoice re-keying (Excel → ERP) Operations · key invoice_no 96.1% | 312 | 16 | 47 | 28.2% | 28.2% | 3.2 hp95 19.8 h | 18% | 0.89 | 0.74 | 62% | €22,200–32,200per year |
|---|---|---|---|---|---|---|---|---|---|---|---|
CRM post-call update Sales · key opportunity_id 97.4% | 188 | 12 | 33 | 34.6% | 34.6% | 78m 24sp95 6.3 h | 12% | 0.92 | 0.79 | 55% | €10,300–15,000per year |
Email → tracker copy Operations · key thread_id 91.8% | 146 | 11 | 29 | 31.5% | 31.5% | 75m 24sp95 6.8 h | 15% | 0.9 | 0.76 | 38% | €7,300–10,600per year |
Report export & wait Operations · key report_ref 88.4% | 121 | 10 | 26 | 24.8% | 24.8% | 7.2 hp95 2.3 d | 23% | 0.84 | 0.63 | 21% | €6,000–8,700per year |
Multi-window reconciliation Finance · key statement_ref 86.2% | 88 | 18 | 36 | 20.5% | 20.5% | 1.7 hp95 7.6 h | 31% | 0.81 | 0.58 | 24% | €6,700–9,700per year |
Ticket triage & canned replies Customer Support · key ticket_id 95.3% | 214 | 14 | 41 | 26.6% | 26.6% | 80m 40sp95 10.9 h | 21% | 0.87 | 0.71 | 47% | €8,400–12,200per year |
New-hire data entry People & HR · key employee_ref 92.7% | 132 | 21 | 44 | 22% | 22% | 2.1 dp95 11.7 d | 27% | 0.83 | 0.61 | 33% | €6,600–9,600per year |
Bank statement auto-match Finance · key statement_ref 93.5% | 96 | 14 | 32 | 29.2% | 29.2% | 2 hp95 10.3 h | 16% | 0.88 | 0.72 | 51% | €7,700–11,200per year |
LinkedIn → CRM enrichment sync Sales · key lead_id 96.8% | 176 | 13 | 38 | 32.4% | 32.4% | 1.8 hp95 7.7 h | 14% | 0.91 | 0.77 | 58% | €10,700–15,600per year |
Scheduled report delivery Operations · key report_ref 98.2% | 121 | 7 | 23 | 39.7% | 39.7% | 28m 21sp95 1.8 h | 8% | 0.94 | 0.83 | 70% | €2,300–3,300per year |
New-hire welcome sequence People & HR · key employee_ref 97.1% | 84 | 8 | 21 | 35.7% | 35.7% | 6.3 hp95 29.1 h | 9% | 0.93 | 0.81 | 66% | €1,600–2,300per year |
SLA breach alerts Customer Support · key ticket_id 98.6% | 240 | 9 | 34 | 37.5% | 37.5% | 11m 43sp95 79m 40s | 11% | 0.92 | 0.8 | 68% | €3,400–5,000per year |
PO ↔ invoice 3-way match Finance · key po_number 94.2% | 132 | 15 | 31 | 27.3% | 27.3% | 3.2 hp95 18.9 h | 19% | 0.86 | 0.7 | 44% | €7,700–11,200per year |
Pipeline forecast roll-up Sales · key forecast_ref 89.7% | 64 | 12 | 22 | 25% | 25% | 6.4 hp95 31.4 h | 25% | 0.85 | 0.66 | 29% | €4,600–6,700per year |
Activity dictionary
Every activity the abstraction step produced, with the processes it appears in.
113 / 113
| Apps | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| Open workbook | Invoice re-keying (Excel → ERP)Email → tracker copyReport export & wait +4 | 952 | 919 | 22s | 2m 49s | 7.7× | 1.8% | ExcelERP clientOutlook | 13 |
| File the document | Invoice re-keying (Excel → ERP)Report export & waitMulti-window reconciliation +3 | 951 | 860 | 37s | 2m 53s | 4.7× | 8.7% | ExcelERP clientOutlook | 11 |
| Copy values between windows | Email → tracker copyMulti-window reconciliationTicket triage & canned replies +3 | 820 | 774 | 5m 20s | 31m 24s | 5.9× | 4.6% | OutlookExcelERP client | 14 |
| Switch application | Invoice re-keying (Excel → ERP)CRM post-call updateEmail → tracker copy +8 | 789 | 665 | 5m 30s | 23m 27s | 4.3× | 14.4% | ExcelERP clientOutlook | 18 |
| Open work item | CRM post-call updateReport export & waitLinkedIn → CRM enrichment sync +1 | 564 | 561 | 26s | 1m 37s | 3.7× | 0.2% | CRM (web)OutlookLinkedIn | 8 |
| Validate totals | Invoice re-keying (Excel → ERP)Report export & waitMulti-window reconciliation +1 | 509 | 498 | 1m 35s | 8m 34s | 5.4× | 1.2% | ExcelERP clientOutlook | 10 |
| Open the ticket queue | Ticket triage & canned repliesSLA breach alerts | 498 | 444 | 36s | 2m 52s | 4.8× | 9.2% | ZendeskConfluenceChrome | 3 |
| Apply the cost centre | Invoice re-keying (Excel → ERP)PO ↔ invoice 3-way match | 494 | 392 | 29s | 2m 59s | 6.2× | 16.4% | ExcelERP clientOutlook | 5 |
| Open the supplier record | Invoice re-keying (Excel → ERP)Multi-window reconciliationPO ↔ invoice 3-way match | 487 | 458 | 2m 31s | 19m 27s | 7.7× | 5.7% | ExcelERP clientOutlook | 7 |
| Match against the purchase order | Invoice re-keying (Excel → ERP)PO ↔ invoice 3-way match | 466 | 431 | 64s | 6m 36s | 6.2× | 7.5% | ExcelERP clientOutlook | 5 |
| Post a handoff note | Ticket triage & canned repliesNew-hire welcome sequenceSLA breach alerts | 465 | 462 | 26s | 2m 09s | 5× | 0.6% | ZendeskConfluenceChrome | 4 |
| Paste into the target field | Email → tracker copyMulti-window reconciliationNew-hire data entry +1 | 427 | 384 | 3m 47s | 13m 54s | 3.7× | 6.1% | OutlookExcelERP client | 11 |
| Download file | Report export & waitMulti-window reconciliationScheduled report delivery +1 | 394 | 374 | 43s | 5m 55s | 8.3× | 2.5% | CRM (web)ERP clientChrome | 10 |
| Send email | CRM post-call updateNew-hire data entryNew-hire welcome sequence | 350 | 305 | 25s | 2m 16s | 5.4× | 11.4% | CRM (web)OutlookLinkedIn | 5 |
| Post the journal entry | Invoice re-keying (Excel → ERP) | 348 | 309 | 27s | 2m 15s | 5× | 11.2% | ExcelERP clientOutlook | 5 |
| Read the invoice line items | Invoice re-keying (Excel → ERP) | 344 | 305 | 1m 40s | 11m 59s | 7.2× | 10.5% | ExcelERP clientOutlook | 5 |
| Check for a duplicate invoice | Invoice re-keying (Excel → ERP) | 330 | 302 | 64s | 4m 59s | 4.7× | 8.5% | ExcelERP clientOutlook | 5 |
| Resolve the ticket | Ticket triage & canned repliesSLA breach alerts | 321 | 271 | 30s | 3m 24s | 6.8× | 13.1% | ZendeskConfluenceChrome | 3 |
| Key the entry into the ERP | Invoice re-keying (Excel → ERP) | 319 | 296 | 35s | 3m 40s | 6.3× | 6.9% | ExcelERP clientOutlook | 5 |
| Validate the invoice header | Invoice re-keying (Excel → ERP) | 316 | 311 | 5m | 40m 07s | 8× | 0.9% | ExcelERP clientOutlook | 5 |
| Poll the queue | SLA breach alerts | 302 | 240 | 62s | 7m 46s | 7.5× | 11.9% | ZendeskTeamsChrome | 2 |
| Request export | Report export & waitMulti-window reconciliationPipeline forecast roll-up | 298 | 264 | 5m 33s | 24m 43s | 4.5× | 1.7% | CRM (web)ERP clientChrome | 8 |
| Read the invoice PDF | Invoice re-keying (Excel → ERP) | 285 | 284 | 18s | 1m 30s | 5× | 0% | ExcelERP clientOutlook | 5 |
| Scan for SLA risk | SLA breach alerts | 264 | 235 | 21s | 1m 34s | 4.5× | 0.8% | ZendeskTeamsChrome | 2 |
| Alert the owner | SLA breach alerts | 258 | 215 | 37s | 2m 28s | 4× | 16.3% | ZendeskTeamsChrome | 2 |
| Log the call outcome | CRM post-call update | 253 | 188 | 6m 23s | 27m 57s | 4.4× | 21.7% | CRM (web)OutlookLinkedIn | 3 |
| Acknowledge the alert | SLA breach alerts | 252 | 201 | 48s | 5m 41s | 7.1× | 20.2% | ZendeskTeamsChrome | 2 |
| Edit the canned reply | Ticket triage & canned replies | 251 | 209 | 27s | 3m 08s | 7× | 15.5% | ZendeskConfluenceChrome | 3 |
| Filter to the period | Report export & waitBank statement auto-match | 237 | 214 | 4m 59s | 27m 18s | 5.5× | 9.3% | CRM (web)ERP clientChrome | 6 |
| Assign the manager checklist | New-hire data entryNew-hire welcome sequence | 231 | 213 | 3m 19s | 19m 10s | 5.8× | 4.8% | ExcelHR portalOutlook | 2 |
| Search the knowledge base | Ticket triage & canned replies | 229 | 195 | 31s | 4m 08s | 8× | 7.9% | ZendeskConfluenceChrome | 3 |
| Look up the order status | Ticket triage & canned replies | 224 | 214 | 5m 57s | 22m 33s | 3.8× | 4.5% | ZendeskConfluenceChrome | 3 |
| Clear the exception | Multi-window reconciliationBank statement auto-match | 216 | 181 | 2m 21s | 15m 23s | 6.5× | 15.7% | ExcelERP clientSAP (web) | 4 |
| Update the deal stage | CRM post-call update | 214 | 183 | 41s | 2m 36s | 3.8× | 1.4% | CRM (web)OutlookLinkedIn | 3 |
| Qualify the prospect | CRM post-call updateLinkedIn → CRM enrichment sync | 214 | 180 | 36s | 3m 33s | 5.9× | 0.9% | CRM (web)OutlookLinkedIn | 4 |
| Open the prospect profile | LinkedIn → CRM enrichment sync | 208 | 174 | 1m 36s | 6m 56s | 4.3× | 1.4% | CRM (web)LinkedInChrome | 3 |
| Paste a canned reply | Ticket triage & canned replies | 206 | 187 | 75s | 6m 30s | 5.2× | 1.5% | ZendeskConfluenceChrome | 3 |
| Open the opportunity | CRM post-call update | 205 | 183 | 77s | 9m 49s | 7.6× | 2% | CRM (web)OutlookLinkedIn | 3 |
| Classify intent and priority | Ticket triage & canned replies | 205 | 205 | 3m 27s | 13m 15s | 3.8× | 0% | ZendeskConfluenceChrome | 3 |
| Schedule the orientation | New-hire data entryNew-hire welcome sequence | 205 | 198 | 62s | 5m 40s | 5.5× | 2.9% | ExcelHR portalOutlook | 2 |
End-to-end process chains
How one discovered process hands work to the next, linked by a shared entity key.
Each arrow is a chain link: cases whose correlation key was seen again inside a later process within the 28-day window. Arrow thickness is the volume carried (square-root scaled, 1–8 px). Arrow colour is the median hand-off delay. Links that cross a department boundary are dashed and marked ⇄, because that is where time dies.
Carry-over runs from 9% to 86% — never 100%. Entity-key joins lose entities at every hop, and the loss is counted rather than hidden.
Departments
6 · 14 processes
- Arrow width — cases carried (√ scale)
- Arrow colour — median hand-off delay 0s – 44.6 h 44.6 h – 3.7 d 3.7 d – 5.6 d 5.6 d – 7.4 d 7.4 d – 9.3 d
- Dashed + ⇄ — crosses a department boundary
Hand-off detail
Hover, focus or activate any arrow, matrix cell or table row.
- Correlation key
- Source cases in window
- Cases carried forward
- Never seen downstream
- Fuzzy-key matches excluded
- Median hand-off delay
Where entities are lost
The six largest losses. Every link's own loss sentence sits inside its table row.
- 91% lost Ticket triage & canned replies → New-hire data entry: 91% of employee_ref values never appear downstream inside the 28-day window; a further 8.2% matched only on a fuzzy key and are excluded.
- 88% lost Invoice re-keying (Excel → ERP) → PO ↔ invoice 3-way match: 88% of po_number values never appear downstream inside the 28-day window; a further 13.9% matched only on a fuzzy key and are excluded.
- 86% lost SLA breach alerts → Email → tracker copy: 86% of thread_id values never appear downstream inside the 28-day window; a further 7.8% matched only on a fuzzy key and are excluded.
- 83% lost CRM post-call update → Pipeline forecast roll-up: 83% of opportunity_id values never appear downstream inside the 28-day window; a further 10.5% matched only on a fuzzy key and are excluded.
- 82% lost Invoice re-keying (Excel → ERP) → Report export & wait: 82% of report_ref values never appear downstream inside the 28-day window; a further 8.6% matched only on a fuzzy key and are excluded.
- 81% lost New-hire welcome sequence → Email → tracker copy: 81% of thread_id values never appear downstream inside the 28-day window; a further 11.8% matched only on a fuzzy key and are excluded.
Every chain link
23 links · sorted by cases carried. Activate a row to see where the entities went.
| From process | To process | Entity key | Source cases | Carried | Carry-over | Median hand-off | Boundary |
|---|---|---|---|---|---|---|---|
| Ticket triage & canned replies support | SLA breach alerts support | ticket_id | 214 | 178 | 83% | 22m | Same department |
| CRM post-call update sales | LinkedIn → CRM enrichment sync sales | opportunity_id | 188 | 133 | 71% | 3.2 h | Same department |
| New-hire data entry onboarding | New-hire welcome sequence onboarding | employee_ref | 132 | 114 | 86% | 41m | Same department |
| PO ↔ invoice 3-way match finance | Invoice re-keying (Excel → ERP) ops | po_number | 132 | 84 | 64% | 2.1 d | Cross-department |
| Invoice re-keying (Excel → ERP) ops | Bank statement auto-match finance | invoice_no | 312 | 84 | 27% | 4.6 d | Cross-department |
| LinkedIn → CRM enrichment sync sales | CRM post-call update sales | lead_id | 176 | 74 | 42% | 43.2 h | Same department return loop |
| SLA breach alerts support | Ticket triage & canned replies support | ticket_id | 240 | 70 | 29% | 66m | Same department return loop |
| Multi-window reconciliation finance | Bank statement auto-match finance | statement_ref | 88 | 67 | 76% | 6.8 h | Same department |
| Invoice re-keying (Excel → ERP) ops | Report export & wait ops | report_ref | 312 | 56 | 18% | 31.2 h | Same department |
| LinkedIn → CRM enrichment sync sales | Pipeline forecast roll-up sales | opportunity_id | 176 | 55 | 31% | 5.1 d | Same department |
| Bank statement auto-match finance | Scheduled report delivery ops | report_ref | 96 | 53 | 55% | 45.6 h | Cross-department |
| Report export & wait ops | Scheduled report delivery ops | report_ref | 121 | 53 | 44% | 16 h | Same department |
| Ticket triage & canned replies support | Email → tracker copy ops | thread_id | 214 | 51 | 24% | 3.7 h | Cross-department |
| Scheduled report delivery ops | Report export & wait ops | report_ref | 121 | 46 | 38% | 2.7 d | Same department return loop |
| PO ↔ invoice 3-way match finance | Multi-window reconciliation finance | po_number | 132 | 46 | 35% | 33.6 h | Same department |
| New-hire data entry onboarding | Email → tracker copy ops | thread_id | 132 | 44 | 33% | 2.4 d | Cross-department |
| Pipeline forecast roll-up sales | Scheduled report delivery ops | report_ref | 64 | 39 | 61% | 14 h | Cross-department |
| Invoice re-keying (Excel → ERP) ops | PO ↔ invoice 3-way match finance | po_number | 312 | 37 | 12% | 3.1 d | Cross-department return loop |
| SLA breach alerts support | Email → tracker copy ops | thread_id | 240 | 34 | 14% | 4.9 h | Cross-department |
| Email → tracker copy ops | Invoice re-keying (Excel → ERP) ops | invoice_no | 146 | 32 | 22% | 5.4 h | Same department |
| CRM post-call update sales | Pipeline forecast roll-up sales | opportunity_id | 188 | 32 | 17% | 9.3 d | Same department |
| Ticket triage & canned replies support | New-hire data entry onboarding | employee_ref | 214 | 19 | 9% | 6.2 d | Cross-department |
| New-hire welcome sequence onboarding | Email → tracker copy ops | thread_id | 84 | 16 | 19% | 8.2 h | Cross-department |
Hand-off matrix
From-process (rows) × to-process (columns), in cases carried. Cell shading is the share of the largest hand-off; the count is printed in every non-empty cell. The diagonal is muted — a process cannot hand off to itself.
| From ↓ / To → | Invoice re-k… | CRM post-cal… | Email → trac… | Report expor… | Multi-window… | Ticket triag… | New-hire dat… | Bank stateme… | LinkedIn → C… | Scheduled re… | New-hire wel… | SLA breach a… | PO ↔ invoice… | Pipeline for… |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Invoice re-k… | 56 | 84 | 37 | |||||||||||
| CRM post-cal… | 133 | 32 | ||||||||||||
| Email → trac… | 32 | |||||||||||||
| Report expor… | 53 | |||||||||||||
| Multi-window… | 67 | |||||||||||||
| Ticket triag… | 51 | 19 | 178 | |||||||||||
| New-hire dat… | 44 | 114 | ||||||||||||
| Bank stateme… | 53 | |||||||||||||
| LinkedIn → C… | 74 | 55 | ||||||||||||
| Scheduled re… | 46 | |||||||||||||
| New-hire wel… | 16 | |||||||||||||
| SLA breach a… | 34 | 70 | ||||||||||||
| PO ↔ invoice… | 84 | 46 | ||||||||||||
| Pipeline for… | 39 |
All 14 processes in the chain
Every discovered process, its correlation key and its position in the end-to-end flow. Inbound and outbound volumes are summed from the 23 links above.
| Process | Department | Entity key | Cases | Key coverage | Activities | Variants | Inbound | Outbound |
|---|---|---|---|---|---|---|---|---|
| Invoice re-keying (Excel → ERP) Finance ops | Operations | invoice_no | 312 | 96.1% | 16 | 47 | 2 links · 116 | 3 links · 177 |
| CRM post-call update Sales ops | Sales | opportunity_id | 188 | 97.4% | 12 | 33 | 1 link · 74 | 2 links · 165 |
| Email → tracker copy Back office | Operations | thread_id | 146 | 91.8% | 11 | 29 | 4 links · 145 | 1 link · 32 |
| Report export & wait Cross-team | Operations | report_ref | 121 | 88.4% | 10 | 26 | 2 links · 102 | 1 link · 53 |
| Multi-window reconciliation Finance | Finance | statement_ref | 88 | 86.2% | 18 | 36 | 1 link · 46 | 1 link · 67 |
| Ticket triage & canned replies Support | Customer Support | ticket_id | 214 | 95.3% | 14 | 41 | 1 link · 70 | 3 links · 248 |
| New-hire data entry Onboarding / HR | People & HR | employee_ref | 132 | 92.7% | 21 | 44 | 1 link · 19 | 2 links · 158 |
| Bank statement auto-match Finance ops | Finance | statement_ref | 96 | 93.5% | 14 | 32 | 2 links · 151 | 1 link · 53 |
| LinkedIn → CRM enrichment sync Sales ops | Sales | lead_id | 176 | 96.8% | 13 | 38 | 1 link · 133 | 2 links · 129 |
| Scheduled report delivery Cross-team | Operations | report_ref | 121 | 98.2% | 7 | 23 | 3 links · 145 | 1 link · 46 |
| New-hire welcome sequence Onboarding / HR | People & HR | employee_ref | 84 | 97.1% | 8 | 21 | 1 link · 114 | 1 link · 16 |
| SLA breach alerts Support | Customer Support | ticket_id | 240 | 98.6% | 9 | 34 | 1 link · 178 | 2 links · 104 |
| PO ↔ invoice 3-way match Finance ops | Finance | po_number | 132 | 94.2% | 15 | 31 | 1 link · 37 | 2 links · 130 |
| Pipeline forecast roll-up Sales ops | Sales | forecast_ref | 64 | 89.7% | 12 | 22 | 2 links · 87 | 1 link · 39 |